Refund policy

Last updated: July 30, 2026

ËŇĶĮ offers digital products that provide immediate access after purchase. Because digital content cannot be physically returned once delivered or accessed, purchases are generally final. We do not offer refunds for a change of mind, personal preference, failure to use the product, or dissatisfaction when the product was delivered and functions as described.

We will make things right when there is a genuine, verified problem with an order.

Problems Eligible for Assistance

Please contact us if:

  • You were charged more than once for the same purchase.
  • You completed your purchase but did not receive access or delivery.
  • A provided file is corrupted, incomplete, or cannot be opened using a reasonably compatible device or application.
  • A technical defect prevents you from accessing a material part of the purchased product.
  • You received a product materially different from the one described at the time of purchase.

How We Resolve Problems

We may first attempt to correct the problem by resending access instructions, replacing a defective file, providing reasonable troubleshooting assistance, or otherwise restoring access.

If we verify the problem and cannot provide a working replacement or restore access within a reasonable period, we will issue an appropriate refund to the original payment method. Verified duplicate charges will also be refunded.

Problems That Are Not Normally Refundable

Except where required by law, refunds are not provided when:

  • You change your mind after purchasing.
  • You decide the product is not suited to your personal taste or beliefs.
  • You do not have a compatible device, application, internet connection, or sufficient storage when relevant requirements were reasonably disclosed.
  • You fail to download, access, listen to, or otherwise use the product.
  • You purchase without first reviewing the product description.
  • An access problem results from incorrect checkout information and can be corrected without a refund.
  • You violate applicable license or usage restrictions.

Requesting Help

Email enki@enkicodex.com with your name, order number, purchase email address, a clear description of the problem, and any relevant screenshots or error messages.

Please contact us as soon as reasonably possible after discovering the problem. We may request additional information needed to verify and resolve it.

Nothing in this policy limits any non-waivable rights or remedies available under applicable consumer-protection law.